Enjoyment, as an Instrument for Academic Quality Management, in the Peruvian Higher University Education

Abstract

In recent years, educational organisations have used different tools and strategies to enhance their services, such as gamification, flipped classroom and Project-Based Learning have been imple-mented to provide quality education. In this sense, enjoyment, which is focused on the emotional well-being of students, contributes to integral formation and academic performance. Therefore, the target was to explore students' perceptions about enjoyment, as a tool that allows identifying the needs, and weaknesses, addressing the risks of educational organisations of higher education as well, so that it provides educational agents to conduct improvement actions for the benefit of interested parties. A quantitative approach was assumed, with a non-experimental design and descriptive scope, in which a Scale of Enjoyment with Learning of Science Subjects was used, adapted to collect information concerning the enjoyment level of students in the first cycles of higher education. The results revealed that 78% of physics students experience high levels of en-joyment, evidencing a positive attitude towards the professor, concerning personal enjoyment and social as well. In conclusion, enjoyment of the teaching-learning process is essential for academic quality, as it helps students achieve significant learning. Furthermore, it enables higher education institutions to improve academic quality management and provide quality services.