Leveraging Employee Competence for Public Trust in Public Service of Land Certificate

Abstract

Employee competence is key to enhancing public trust. This research aims to explore the condition of the utilization of employee competence as the main basis for enhancing public trust in public service of land certificate at the Merauke Regency National Land Agency/BPN Office. The research method used a qualitative approach consisting of research instruments, informants, data collection techniques, and data analysis techniques using N-Vivo 12 Pro software. Theoretical reasons support the previous literature that uses competence measurement methods. However, it is mandatory to make a scientific contribution related to leveraging of employee competence for public trust in public service of land certificate. The findings of this study are that competence is the most important part of public trust, however, in practice ignored as a top priority. Employee competence can be improved through enhancing education, training, and experience for enhancing public trust in public service of land certificates.