Exploring the Alignment Between Top Management's Learning and Growth Perspective and Employee Perceptions in Auto Dealerships

Abstract

This study's overarching goal is to ascertain whether or not a top car dealership's management and staff have reached a consensus on the learning and development perspective.  Mixed methods research design was employed, utilizing both quantitative and qualitative data. Quantitative data came from the surveys regarding employees' perception on the company's implementation of learning and growth initiatives. On the other hand, qualitative data were derived from the responses of top management as regards their views on learning and growth that can impact the employee performance. The findings were indicative of a mostly positive connection between the viewpoint of the top management and employees as regards the learning and growth perspective. The survey dealt with many aspects of learning and growth that employees like the most, such as company-sponsored events, organizational goal alignment, program utilization, growth opportunities, feedback, leadership backing, participation in development plans, performance impact, and organizational values. Workers appreciated the company's efforts to implement these aspects of learning and growth that matches with the management's focus in terms of comprehensive staff development. More particularly, the prominent areas of concentration that top management has distinguished involved multiple coaching programs, which can be tailored to individual needs, employee recognition activities, maximizing technological resources, and fostering the company's creative and innovative culture. This study highlights the clear need and significance of matching top management's vision with the direct experiences of employees, which will eventually facilitate a beneficial atmosphere for the organization's learning and growth perspective. Consequently, the results of the survey and interviews led to the recommendation of strategies that are intended to improve employees' engagement, productivity, and the organization as the whole.