Influence of Behavior Public Administration Leadership towards Service Quality Building Permits in the Urban Administrations of Indonesia

Abstract

In the field of urban development, the issuance of building permits is crucial for fostering economic growth and infrastructural development. In the setting of urban administrations in Indonesia, this research aims to examine the impact of leadership behavior in public administration on the delivery of quality service in building permit processes. The study has conducted quantitative research and performed structural equation modeling (SEM) to determine the relationship between leadership behavior and the service quality of building permits. A survey was conducted and collected data from municipal leaders and administrators of Indonesia (n=345) using a questionnaire. The results of this research exposed that transparency and stakeholder engagement have a substantial connection with perceived service quality. Also, it was found that there is an association between the perceived quality of service of building permits and urban administrations of Indonesia. This research proposes that by implementing efficient leadership strategies, city governments in Indonesia can simplify the permit approval procedure, lessen administrative obstacles, and encourage sustainable urban growth.