A Model for Evaluating the Success of Learning Management Systems in Higher Education

Abstract

Over the past two decades, numerous universities worldwide have implemented various learning management systems (LMS) to facilitate the electronic management of teaching and learning processes. Research into LMS usage can help universities improve their understanding of educational management. This study aims to explore the complex interactions and collective influence of critical components within the e-learning environment, focusing on the interdependencies and combined effects of key factors on User Satisfaction (US). After conducting an extensive literature review, we developed a conceptual model for LMS success by integrating constructs from established models and incorporating the dimension of User Loyalty (UL). To validate this model, we conducted a case study at the Faculty of Economics and Administration, Arts & Humanities, English Language Institute, and Computing and Information Technology at King Abdulaziz University, Saudi Arabia Kingdom. The relationships among the model’s determinants were analyzed using structural equation modeling. This paper presents our findings, emphasizing the significance of Information Quality (InQ), System Quality (SyQ), Service Quality (SvQ), Perceived Usefulness (PU), and Perceived Ease of Use (PeU) on US, and highlighting the impact of US on UL within the proposed model hypotheses.