Emotions Faced by the Metropolitan Police of Soacha in the Provision of Service

Abstract

This study explores the emotions faced by members of the Soacha Metropolitan Police in the performance of their duties, considering how these emotions affect their well-being and responsiveness. Through a 25-item Likert questionnaire, 352 uniformed personnel were evaluated on emotions such as fear, sadness, anger, joy, aversion and satisfaction, differentiating the results by gender. The findings reveal that female police officers show a remarkable ability to make decisions under pressure, with 41.6% of them without difficulties in critical situations, and report high levels of job satisfaction (74%). They also experience sadness in times of loss (45.4%), reflecting a wide emotional range that suggests resilience and adaptability. Men, although they also show strength in making quick decisions (52.3%), have lower job satisfaction (70.76%) and are less likely to express emotions such as sadness and joy compared to their female colleagues. These differences highlight the need to develop emotional support programs and strengthen emotional intelligence in police personnel, optimizing their ability to manage stress and improve interaction with the community.