Modern Technique in Health Care and their Impact on the Quality of Health Services

Abstract

Background: The integration of modern healthcare technologies, such as electronic health records (EHRs), telemedicine platforms, and AI-driven diagnostic tools, has transformed the delivery of healthcare services globally. In Saudi Arabia, these technologies are increasingly adopted to address growing healthcare demands, but their effectiveness in enhancing care quality and satisfaction among providers and patients requires further evaluation.
Aim: This study aimed to evaluate the knowledge, perceptions, and challenges associated with healthcare technologies among providers, as well as patient satisfaction with technology-driven care in the Makkah Health Cluster, to determine their impact on care delivery and satisfaction.
Patients and Methods: A cross-sectional study was conducted among 187 healthcare providers and 276 patients in the Makkah Health Cluster. Structured surveys assessed healthcare providers’ familiarity with technologies, usage patterns, challenges, and satisfaction levels. Patients were surveyed on their use of technology-driven services, satisfaction, and barriers encountered. Statistical analyses, including correlation assessments, were performed to explore relationships between technology adoption and satisfaction.
Results: Among healthcare providers, 94% were familiar with EHRs, 75.9% with telemedicine platforms, and 67.9% with AI tools. However, only 40.1% had received formal training, with insufficient training cited as a challenge by 48.1%. Satisfaction with technology was positive, with 50.3% expressing satisfaction and 17.1% being "Very Satisfied." Among patients, 34.8% used telemedicine, 39.9% experienced AI diagnostics, and 60.1% accessed online health records. Satisfaction ratings were high for telemedicine (4.1 ± 0.6) and AI diagnostics (4.3 ± 0.5). A significant positive correlation (r = 0.72, p < 0.01) was observed between technology adoption and patient satisfaction.