Effectiveness of the Health Service in Five Health Centers that Hold CBAHI Quality Standards

Abstract

This study aims to evaluate the impact of the effectiveness of health services on males and females, to determine their level of satisfaction with them after these five health centers obtain quality standards, and to determine the health services preferred by these visitors of both sexes in these five health centers. The study identified five health facilities: Al-Zaher Health Center, Al-Nawariya Health Center, Al-Adl Health Center, Al-Aziza Health Center, PHC of Kudi and Al-Hijra Health Center, and these five centers received quality accreditation. The current study included 450 reviewers representing a random sample of residents of the Holy Capital. 450 questionnaires were distributed to each of these centers (250 men and 200 women) to obtain their opinions about the service provided to them by the health centers. The questionnaire consists of six questions for the reviewers. It concluded that, the health centers’ achievement of quality standards has led to a significant improvement in the health services provided to patients alike, which has led to the reduction of medical problems and errors, and the improvement and development of the work environment.