The Role of Nursing in Providing Health Services According to Quality Standards in Health Facilities

Abstract

The study aimed to know the role of nursing in providing health services according to quality standards through the health services provided, and to know the opinions of patients about nursing performance and their keenness to provide high-quality nursing services. A questionnaire was created via the Goal Drive program and 850 questionnaires were distributed via WhatsApp (the target population is residents of the city of Mecca, Taif and Buraidah aged between 25-55 years), and 835 questionnaires were responded to. This study can be summarized in the fact that the nurse performs his work (providing the health service) according to quality standards, according to the opinions of the participants, with a percentage of “yes” at a rate of 92.3%, while the rest of the participants said “no” with a percentage of 7.7%. Through this study, the nurses were keen to perform their work according to quality standards, and the extent to which they deal with patients according to their psychological and emotional needs, and that they do their work to the fullest and in the best way. This is also reflected in the high percentage of satisfaction among the participants of 69.2%. Only a small percentage believes that a small number of nurses complain about patients’ complaints (30.8%).