Communication Skills and the Success of Educational Supervision: Examining the Mediation Role of Human Resource Professionalism, Quality Culture, and Educational Facilities in Islamic Religious Universities in Central Java

Abstract

Educational supervision in Islamic universities is very important to ensure the quality of education in accordance with the Tri Dharma of Higher Education, namely Education and Teaching, Research and Development, and Community Service. Universities that focus on educational supervision will be able to carry out education effectively, produce quality research, and help develop the skills needed by the community. This study aims to examine communication skills and the success of educational supervision mediated by the professionalism of human resources (HR), quality culture, and educational facilities at Islamic Religious Universities (PTKI) in Central Java. The research was conducted through an online survey using a questionnaire distributed via WhatsApp to 6 state PTKI and 10 private PTKI with 365 eligible respondents. Data analysis using Structural Equation Model (SEM) with Smart PLS. The results of the study show that communication skills have a positive and significant effect on the success of educational supervision, both directly and through the mediation of human resource professionalism, quality culture, and educational facilities. These findings enrich the literature on educational supervision, communication skills, human resource professionalism, quality culture, and educational facilities. The conclusion of this study is that universities need to improve educational supervision through staff training, academic guidance development, student welfare services, the use of technology, and strengthening quality culture. The implementation of these recommendations is expected to improve the quality of supervision, institutional reputation, and long-term sustainability.