Management framework for quality assurance and continuous improvement in online university programs integrating ISO 21001 and EFQM model

Abstract

This study addresses the need to improve academic quality in virtual higher education programs. Faced with the challenges of ensuring relevant and effective training, the research focused on the design and validation of an academic quality management model for virtual education. The model integrates the principles of ISO 21001:2018, the EFQM Model, and Colombia's national education regulations. The methodology was developed in three phases: an initial diagnosis to identify the strengths and weaknesses of the Business and Financial Administration program, the development of the management model articulated with the selected reference frameworks, and its subsequent validation to confirm its suitability for continuous improvement. The results demonstrate the viability of a comprehensive management model that addresses the particularities of virtual education. The validation of the model confirms that it is an effective tool for improving academic quality, responding to the needs of stakeholders and regulatory requirements. In conclusion, this work provides a practical and theoretical tool that contributes to the continuous improvement of quality in virtual higher education, demonstrating how the integration of international standards and local regulations can strengthen training processes and meet the demands of the sector.