Digital Divide and Privacy Challenges in Digital Health Communication in Indonesia

Abstract

This study aims to identify the challenges of the digital divide and privacy in digital health communication in Indonesia, with the background that digital technology has revolutionized various sectors, including healthcare, enhancing the efficiency and accessibility of services. Despite significant advancements, the digital divide and privacy issues remain major obstacles in adopting digital health technology in Indonesia. This research employs a quantitative approach, collecting data through surveys and in-depth interviews to evaluate the use of digital media in health communication between doctors and patients. The main findings reveal that the use of digital media for health communication has significantly increased during the COVID-19 pandemic, despite the existing digital divide and privacy challenges. The study also highlights that improving digital literacy and technological infrastructure is crucial in addressing these gaps. Collaboration between the government and private sector is necessary to strengthen data privacy regulations and support the development of user-friendly digital health applications. The implications of this research include strategic recommendations to enhance access and efficiency of digital health services, and to strengthen data privacy protection, thereby supporting a more effective and inclusive digital health system in Indonesia.